Account Management

Our Account Management approach ensures Savills Studley delivers all-important services to our clients in an integrated, consistent and accountable manner. Whether across service lines, client initiatives, or geographies our Account Manager is responsible for organizing, resourcing, training, communicating and measuring performance to achieve results.

The Account Manager is the global point of contact for client and manages the overall relationship between Savills Studley and the client. The role directs resources and coordinates efforts of the functional service lines, provides strategic support and guidance, shares industry best practices, serves as a point of escalation for clients and is responsible for resolving delivery issues.

The Account Manager implements service delivery programs that are integrated and consistent across the portfolio, and recommends alternatives to deliver the services to better achieve objectives such as better quality standards, improved cycle times, higher customer satisfaction levels, cost savings, etc.

Process design and the associated reporting is conducted for each client's needs, including developing a governance model that meets the client's risk mitigation and operating efficiency objectives. We become a staff extension, by attending and facilitating periodic meetings in a cadence specific to the client. As we proceed, we work with our clients to evaluate service performance against agreed-upon KPIs, customer satisfaction survey results, and best practices. This helps to ensure continuous improvement and innovation across all areas of the account.

Ultimately the role of the Account Manager is to help make our clients successful.

 
 

Key contacts

Ann Duncan

Executive Vice President, Head of Occupier Services

+1 813 864 1688

+1 813 864 1688

 

Jose Oncina

Senior Managing Director

+1 206 775 5060

+1 206 775 5060